All returns require a Return Material Authorization (RMA) number. To obtain an RMA number print and FAX the below information to (818) 994-3704, a representative will then contact you to provide the requested RMA number.
Questions? Call (818) 994-3454 x 200
Please provide the following information:
1) Florite Model Number:
2) Reason for Return:
3) Company Information:
Ship Products To:
25574 Rye Canyon Road
Valencia, California 91355
Send Products In A Safe Package With This Document
ATTENTION: An RMA number must be issued by Florite prior to returning goods for evaluation. The RMA number issued must be clearly indicated on the return shipping container and all accompanying documents.
Unless otherwise agreed in writing, products for evaluation or repair under warranty should be returned ON CONSIGNMENT. If the root cause of the defect belongs to Florite there will be no charge for the evaluation or repair.
Please print two (2) copies, one (1) for your records and one (1) to include with the return of your product.